Returns, Refunds and Exchanges
REFUNDS FOR ONLINE ORDERS
Cravve aims for 100% satisfaction from our customers so please contact us as soon as possible after receiving your order if there is a problem with an item.
For damaged/spoiled items, a photo must be provided and proof of purchase shown in order to qualify for a full refund. The item must be returned before a refund or replacement can be issued on certain items. Please be aware that refunds, replacements or store credits for change of mind/incorrectly ordered items will not be issued once the order is dispatched.
Where there is an error or issue, we will always aim to refund the purchased amount or replacement in your next order and are happy to resolve these situations with you.
ONLINE ORDER CHANGES & CANCELLATIONS
Should you wish to change or cancel an order that has been placed with our online store, please contact us immediately (within 2 hours) and we will try to rectify or cancel the order if possible.
As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees.
If you wish to cancel an order, if we receive notification within a 2-hour period of your order/before dispatch, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Cravve due to the cancellation of your order.
If you should make a mistake when ordering, please contact us immediately (within 2 hours) and if your order has not been packed or dispatched, we will always do our best to accommodate your request.
When receiving an order from our online store, if an item is missing from your order and you have not been notified that it is out of stock, please notify us within 48 hours and the missing item can either be sent at no cost to you, or a store credit/full refund for that item offered. A copy or image of your invoice will be required in order for the funds to be credited to your account for your next purchase or before a full refund is processed. Please ensure to check your order against the invoice as soon as your order arrives.
When receiving an order from our online store, anyone at the delivery address that receives the order will be presumed by Cravve to be authorised to receive the goods. Please ensure an accurate delivery address is provided; we do not take any responsibility for damage or loss of your order due to the incorrect address being provided.
As we use third-party courier companies, please understand that some circumstances regarding delivery are out of our control. We cannot confirm exactly when your goods will arrive but we strive to ensure your order is dispatched promptly and should there be an issue after dispatch, we will work with you/the courier company where necessary to rectify it as soon as possible.
Our products are sensitive to weather. While all of our goods are stored onsite in controlled conditions, we cannot control the conditions throughout the freight process, the effect on goods during this process or if the order is not unpacked and stored correctly within a few hours. We do not advise leaving your order outdoors for prolonged periods of time. If you are not home to receive your order, we are unable to take any responsibility for theft or spoilage.
All orders that leave no delivery instructions will be left at the front door or in the safest place if no one is home to receive the order or if no one answers the door. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address.
Please make a note in the delivery instructions/comments section if you would like to physically sign for your package and we will ensure the driver will not leave your order until it has been signed for. Please note that if you request this service and no one is home to sign for the order, we are unable to take responsibility for any items that have perished as a result of being returned to the courier depot.
Cravve assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, floods, strikes, accidents, war, embargoes, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur, our delivery period shall be correspondingly extended.
CHANGES TO TERMS & CONDITIONS
We may change our terms and conditions at any time and these will come into effect immediately after posting onto our online store. By using our online store you agree to be bound by these changes in terms and conditions and we recommend that you check them regularly to stay informed.